Warranty Information

Please give a a call first to discuss the problem and see if it can be rectified over the phone.
 
For all Limited Warranties, you are required to send the product (at your cost) & a copy of your invoice with a written description / explanation of the failure, back to us for one of our technicians to inspect. Once the assessment has been completed and we find that the product has in fact failed through a manufacturers fault or defect we will be happy to repair, replace or refund the product for you, (Dependant on Manufacturers Warranty Procedure).

If the damage to the product has been found not to be caused through a manufacturers fault or defect this will not be covered under warranty. If the Product is able to be repaired we will be happy to repair the product for you however we will need to charge you for the cost of fixing the product and also for the freight cost to return this product back to you.
Once our assessment has been completed we will notify you of the outcome.

To ensure you receive a prompt Returns Service please follow the below steps:
  • Return of the Product With All Original Packaging & Accessories
  • Please include a Photocopy of the original Tax invoice
  • Include a Brief Written Description / Explanation of the failure
  • Include Your Physical Return Delivery Address
  • Please Ensure Product Is Protectively Packaged
  • Please Ensure You Send By A, Track & Trace Transporter As We Will Not Be Responsible For Any Lost or Damaged Parcels

 

Please Mark the box with the below address.

Electronic Wholesale (Warranty)
Building 31
Whakatu Industrial Park
40 Johnston Way
Whakatu
HASTINGS 4161

Ph 06 650 6503

Please be aware that if you have not included any of the above with the product it will delay the processing of your claim.

If you require any further information or assistance please feel free to contact us.
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