Return Policy

This policy does not waiver your standard statutory rights, under New Zealand Consumer Law & The Fair Trading Act (Where Applicable), but offers you an even greater level of service.

If you are unhappy with a product for any reason, you may return it to our warehouse at your expense for a refund of the purchase price less a 20% restocking & handling fee, within 7 days of purchase.

We ask that you retain your original invoice as proof of purchase & return the goods in a Resalable Condition with all original packaging, & manuals / cables etc., intact. (Printer Consumables Must Not Have Been Opened From Their Sealable Packaging)

For all Limited's returns, you are required to send the product & a copy of your invoice with a written description / explanation of the reason for return, back to us for one of our staff to inspect.

To ensure you receive a prompt Returns Service please follow the below steps:
  • Return of the Product with All Original Packaging & Accessories
    (Anything missing will null & void your return request)
  • Please include a Photocopy of the original Tax invoice
  • Include a Brief Written Description/Explanation of the reason for return
  • Please Ensure Product Is Protectively Packaged
  • Details of Your Bank Account for Refund
  • Please Note a Restocking Fee of 20% Applies For Change of Mind Returns

Please Mark the box with the below address.

ALLWAZE DESIGNS (Returns)
Building 31
Whakatu Industrial Park
40 Johnston Way
Whakatu
HASTINGS 4161

Ph 06 650 6503


Please be aware that if you have not included any of the above with the product it will delay the processing of your claim.

If you require any further information or assistance please feel free to contact us.


THE FINE PRINT

Non Compliance of Any of The Above Details / Requests Will Null &
Void Your Return Request & your Goods / Product Will Be Held For
14 Days From Date of Receipt.
Payment of a Return Courier Fee Will Need to Be Paid During
The14 Days For The Return of Your Purchase.

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